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Crisis management plan: 12 key elements of sustainability

So, do you want to start or review your crisis management plan? You will have to include some elements in your plan to ensure that you have not lost anything and make sure your organization can function effectively. In some cases if the severity of the incident and the impact on people, processes, goods and infrastructure is deteriorating and can continue for a long time - from several hours to several days - this was a crisis, and crisis management plans became useful.

The crisis management plan covers the most pressing situations, providing extensive advice on staffing, resources, resource coordination and communication. This article proposes the proposed part of the crisis management plan, which can be extended to detailed and process-oriented documentation. So, let’s begin it step by step: (This detailed research article has been written by the help of )


Politics and organization

This this step we have to describe the purpose, scope, objectives and program of the problem, explain the tasks to be performed by a staff member at work (eg evacuation of personnel and first aid), and define the rules and regulations governing the (eg, FEMA, occupational health and safety, and local rules). Determine who will be the owner of the plan and who will be able to access the plan electronically.

Evacuation plan

Here we provide evacuation procedures and indicate who will perform the evacuation. For skyscrapers, floor fences and researchers must be identified to ensure the collection and evacuation of people.

Crisis response strategy

This is to develop a framework to deal with the crisis. This includes the roles and responsibilities of team members, the details of team permissions and criteria for determining the type of response, and how to respond to specific events.

Notifications and messages

To whom to contact and in what order to give instructions, as well as a detailed list of contacts, how to communicate with team members, key suppliers, law enforcement and government agencies. Duties and responsibilities are defined and listed in the contact list. Establish a process that can quickly notify team members and confirm their location and safety. List the availability of alternative communication devices such as two-way radios and speakers.

Multimedia Management

Develop guidelines for media management during and after the event. This may include the transmission of prepared statements in the media, the definition of primary and alternative contacts with the media agency, the establishment of an interview and a briefing, as well as the training of staff on how to interact with the media. You need to define similar mechanisms for posting messages on social networks, such as Facebook and Twitter.

Crisis procedures

When an incident occurs, members of the crisis group should meet and evaluate the incident and determine the initial response. You must define a specific program to respond to multiple events. For example, for a hurricane, the response step may differ from active shooters. Set the procedure that must be followed in case of multiple events or the initial event triggers other events. Provides a logical, easy-to-understand and convenient description.

Combine with other emergency plans

It provides links to other plans, including the Business Continuity Plan (BC), cyber security plans, disaster recovery plans, fire safety plans, weather plans and evacuation plans.

Awareness and Learning

Development and implementation of training programs for the members of crisis group and to create an information plan to help employees and stakeholders understand the crisis management plan and related activities.

Inspection plan

Periodic programming and testing of crisis management plans, from desktop exercise to completion and active modeling, including scenarios and activation of crisis groups and other external organizations.

Planned maintenance

Plan review and update plans at least once a year or more, if necessary. Create a plan of activities during the calendar year of program testing, review of the plan, development of new plans, training activities and awareness activities.


Include relevant terms and lists of abbreviations for the plan.


The last part of the crisis management plan is the application. These include:

• Specific risk appendices for different event scenarios;

• Tables and lists;

• Chart

• Plan of the Emergency Operations Center; (i.e.

• Contact list.

These recommendations are the starting point for the organization. Many components and details are included in the detailed crisis management plan. Be sure to get top management approval from your plan.

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